Duty Manager AMS

Are you someone who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading!

Quick snapshot because we care about your time 😉

• Based in Amsterdam

• Full-time (40 hours/week)

• Salary range in scale VI of up to €3.014,17 gross per month

• Start October 2026

At Zoku, we’re not your typical hotel. We’re a community-driven space where people can live, work, socialize, and connect with the city around them. We believe hospitality should feel personal, human, and effortless and that starts with the people on our team. That’s where you come in! 

TELL ME MORE

As a Duty Manager in Amsterdam,  you’ll ensure Zoku’s operations run smoothly. You'll coach, train and set the team of Sidekicks (the operational all-rounders) up for success, with a focus in 3 different departments (Reception, Bar, M&E and F&B).

Think less traditional restaurant and more Living Kitchen, Kindred Spirits Bar, corporate and creative events, co-working lunches and a unique hybrid hotel experience. All combined in one dynamic environment. 

WHAT WILL YOU DO?

No day looks the same as a Duty Manager… but here’s a glimpse of what you can expect: 

Team Lead & Coach: You’ll guide, train, and support the operational team, keeping everyone engaged and aligned with our goals, KPIs and ongoing projects, while making sure Zoku’s values are constantly lived on the floor. You’ll also manage team schedules and projects with your fellow Duties.  

Problem Solver: You'll act as the main trouble-shooter and mediate where needed. You'll also be responsible for properly handling safety and security procedures. 

Be a smooth operator: You'll be very hands-on and actively support the Sidekicks on the floor, jump in when needed and are the contact person for special reservation requests, guest complaints or administrative tasks.

Operational All-rounder: As a Duty Manager, you oversee the entire daily operation of the hotel across the departments - Bar, F&B service, Rooms and Meetings & Events.

WHEN YOU'LL BE ON

You’ll work independently across different departments, with both morning and afternoon/evening shifts. Your responsibilities and hours may vary, and your flexibility will shine!

• Morning Shift (AM Shift): 07:00 to 15:30

• Afternoon/Evening Shift (PM Shift): 15:00 to 23:30

YOU’LL FIT RIGHT IN IF YOU 

• Are social butterflies who love to connect with others and get to know new people.  

• Bring good vibes to the work floor and are genuinely friendly, approachable, and empathetic.  

• Have an entrepreneurial spirit and like to discover new things.  

• Are multi-tasking pros, handling multiple tasks and responsibilities, whilst keeping a cool head and a warm heart.  

• Have worked in an international environment- experience in guest relations is a plus. 

A FEW MUST HAVES 

• You have a hospitality background and a minimum of 1 year experience in a supervisor role.

• You have experience working in an operational hotel or restaurant environment. 

• You've led a team and been responsible for the operations including task division and making schedules.

• You’ve worked with PMS and POS software.

• You have strong English communication skills (Dutch and/or additional languages are a plus).

• You are an EU resident or have a valid working permit for The Netherlands.

• You love to work, as we need you full-time (40 hours), fully flexible, as there are no fixed working days / hours.

WHAT’S IN IT FOR YOU 
 

Work in a Place People Actually Want to Be: You’ll join an international team filled with people who genuinely care about hospitality, creativity, and community. Plus, exciting training and events to celebrate every step of the journey! 

• A salary package in scale VI between €2.840,31 - €3.014,17 gross per month (based on full-time) and varying based on experience

• A 40% discount on food & drinks for you and up to 4 friends 

• Discounted Employee- and Friends & Family rates across all Zoku locations (Amsterdam, Copenhagen, Vienna and Paris) 

• Staff meals straight from our Living Kitchen (yes, the same food our guests eat!) with the best views in town 

• A free night stay for you and a +1 in your first 3 months – plus another free night at any Zoku location for your birthday celebration 

• Access to all community events, team celebrations, and after work drinks 

• A personal budget after your first year: spend it on extra days off, learning, or take it as cash  

Check out all benefits here.  

WHAT WE ARE PROUD OF 

Zoku combines the energy of a lifestyle brand with the warmth of a close knit team. We challenge traditional hospitality by creating spaces where people genuinely connect, whether they’re staying for one night or several months. 

Next to our award-winning design and our global press fan club, we’re proud to be a certified B Corp across all our locations, meaning we care deeply about people, community, and doing business with a heart (not just as a marketing line). 

WHAT THE ZOKU?! 
 
We’re Zoku. Designed for the new generation of business travelers, we’re so much more than a long stay hotel. We’re a place you can call your second home, even on your first visit. We’ve created a hive of private Lofts and rooftop Social Spaces, so you can stay connected and well rested as you live and work throughout Europe. Throw yourself into your work and play, and effortlessly discover one of our home cities. It will be your home city next. 
 
READY? Hit apply and tell us why this role — and Amsterdam— has your name on it.