Duty Manager / Duty Manager Operations

Are you someone who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading! 
 
Zoku is not your typical hotel: we offer a relaxed place to stay, work and meet new people, while helping guests feel connected to the local scene. 

TELL ME MORE

As a Duty Manager in Vienna, you’ll ensure Zoku’s operations run smoothly. You coach, train and set our team of “Sidekicks” (the operational team) up for success. You support our operational team when and where needed, helping them maintain high service standards and ensure guests have a great Zoku experience. 

You'll report to our Lead Duty Manager and work amongst a team of enthusiastic, highly motivated Duty Managers. 

Together with the other Duty Managers and Department Leaders, you make sure all departments are aligned, and operations run smoothly across the board. You will lead our Sidekicks, which operate very differently from those in a typical hotel setting. Think less traditional restaurant and more Living Kitchen, Kindred Spirits Bar, corporate and creative events, co-working lunches and a unique hybrid hotel experience. All combined in one dynamic environment. 

We are looking for an F&B specialist who brings not only operational experience to the table, but who is a social butterfly with the ability to empower the team all while staying focused on goals and having a strong commercial orientation. 

WHAT WILL YOU DO?

No day looks the same as a Duty Manager… but here’s a glimpse of what you can expect: 

Team Lead & Coach: You’ll guide, train, and support the operational team, keeping everyone engaged and aligned with our goals, KPIs and ongoing projects, while making sure Zoku’s values are constantly lived on the floor. You’ll also manage team schedules and projects with your fellow Duties.  

Problem Solver: You'll act as the main trouble-shooter and mediate where needed. You'll also be responsible for properly handling safety and security procedures. 

Be a smooth operator: You'll be very hands-on and actively support the Sidekicks on the floor, jump in when needed and are the contact person for special reservation requests, guest complaints or administrative tasks.

Operational Allrounder: As a Duty Manager, you oversee the entire daily operation of the hotel across the departments - Bar, F&B service, Rooms - handle reservations, place orders, and check payments. Additionally, you also oversee the M&E operations and special events without losing the focus on any operational needs that will come up.  

WHEN YOU'LL BE ON

You’ll work independently across different departments, with both morning and afternoon/evening shifts. Your responsibilities and hours may vary, and your flexibility will shine!

WHAT MAKES THE JOB UNIQUE?

• You be all-around leader. You'll improve your skills in the F&B and Rooms department. No day will look the same! 

• You can bring your knowledge into practice. With an "Always Beta" mentality, you'll help to improve processes at Zoku. 

• You'll get a second family. Become part of our Zoku community of fellow colleagues, residents and visitors. 

• You'll be part for a future-oriented hospitality concept. We’re not like your average hotel (feel free to stop by at Zoku to see for yourself!)

• You'll make a difference. As an important part of our team, you'll get plenty of responsibility and your ideas will be valued. 

WE LOVE PEOPLE WHO 

• Are social butterflies who love to connect with others and get to know new people.  

• Bring good vibes to the work floor and are genuinely friendly, approachable, and empathetic.  

• Have an entrepreneurial spirit and like to discover new things.  

• Are multi-tasking pros, handling multiple tasks and responsibilities, whilst keeping a cool head and a warm heart.  

• Have worked in an international environment- experience in guest relations is a plus. 

• Like working evening shifts  

A FEW MUST HAVES 

• You have a min. of 2 year experience in a leadership position (Supervisor or Team Lead) and worked with PMS and POS software. 

• You have experience working in an operational hotel or restaurant environment. 

• You have led a team of min. 5 - 8 people. 

• You are fluent in English with a basic level of German or currently learning; other languages are a plus. 

• You are an EU resident or have a valid working permit for Vienna. 

• You are fully flexible, as there won't be fixed working days / hours, and available full-time. 

• Available to start in the middle of May/ beginning of June

WHAT’S IN IT FOR YOU?

• A market conform salary package of €2492 gross per month based on experience and expertise.   

• Cool benefits like an after-work drink, access to all community events, various discounts like 40% discount on F&B for you and 4 friends, plus Employee and Friends & Family rates in all Zoku Locations.   

• A free night stay for you and your +1 in your first 3 months at Zoku and a free night at any Zoku location for your birthday, including dinner & breakfast to experience Zoku as a true guest.  

• No boring canteen!! Staff meals enjoyed in our Living Kitchen just like our guests do.   

• A personal budget unlocked after 1 year at Zoku to spend on extra days off, Learning & development, extra cash or discounted vouchers.  

• A fun, young, and international team to grow with. Plus, exciting training and events to celebrate every step of the journey! Like the Leadership program at one of the other Zoku locations (CPH, PAR, AMS, VIE). 

WHAT WE ARE PROUD OF 

Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards.

We’re also proudly B Corp certified at all four of our locations (Amsterdam, Copenhagen, Paris and Vienna), which means we hold ourselves to high standards when it comes to social and environmental impact, transparency and accountability.

WHAT IS ZOKU

Zoku is a new type of hotel that offers a place to live, cowork and socialize in Europe's most livable cities: Amsterdam, Vienna, Copenhagen & Paris. 

Designed for the new generation of travellers, Zoku is so much more than a long stay hotel. It is a place you can call your second home, even on your first visit. Zoku is a hive of private Lofts and rooftop Social Spaces, so travellers can stay connected and well rested as they live and work throughout Europe. Throw yourself into your work and play, and effortlessly discover one of our home cities.