Duty Manager Intern

Are you a jack (or Jane) of all trades who loves to connect with people and gets a kick out of solving (tricky) operational puzzles? Then keep reading!

Zoku provides a home for business travelers who want to live in a city for between a few days and a few months. We’re a new type of business hotel offering a relaxed place to live, co-work and socialize – while wiring residents into the local scene. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

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During your Duty Manager Internship (starting in August/September 2024) you act as the spider in the web, ensuring Zoku’s operations are run smoothly. You'll coach, train and set the team of Sidekicks (the operational team) up for success.  

The job of Duty Manager Intern is very versatile and fast-paced. You'll support the operational team when and where needed, empowering them to be at their best to provide excellent service and a true Zoku-like experience, all whilst keeping the service standards high . You will work together with a team of enthusiastic and  highly motivated Duty Managers.

WHAT WILL YOU DO?
No day looks the same as a Duty Manager Intern… but here’s a glimpse of what you can expect:

Be a smooth operator: You are very hands-on and actively support the Sidekicks on the floor to ensure that every resident receives the quintessential Zoku experience. You'll jump in when and where needed and will be the contact person for (bigger) resident complaints.

Trouble shooter: You act as the trouble-shooter in case of issues that arise during your shift, coordinate maintenance tasks and help in case no one is available. You'll also be responsible for the proper handling of safety and security procedures.

Sidekick Coach: You'll coach, guide and train the operational team. You'll ensure that Zoku’s values are lived by on the working floor and ensure excellent service, all while having fun. Together with your team, you'll assist in updating the working schedules of the team.

Operational Jack / Jane of all trades: As part of the Duty Managers team, you'll be responsible for all Rooms Division and F&B matters. As our main contact person with our outsourced housekeeping party, you'll enjoy structuring all rooms-related procedures, managing restaurants reservations and checking the payment handling.