Operations Manager

Are you a hands-on leader with a passion for operational excellence, a sharp commercial mindset and the drive to elevate guest experiences to new heights?

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As our Operations Manager (for the reception, the bar and the restaurant), you'll lead the charge in ensuring Zoku runs like a well-oiled machine. With a strong focus on creating unforgettable guest experiences and nurturing team engagement, you’ll oversee operations with a hands-on approach that ensures results.

You’ll be the driving force behind Zoku’s unique value proposition, optimizing lean processes and coaching the local team to achieve excellence. Leading by example, you’ll inspire consistency, professionalism, and enthusiasm at every turn.

WHAT WILL YOU DO?
No two days look the same as a Operations Manager … but here’s a glimpse of what you can expect:

Developing your team: With a keen interest in training and talent development, you will ensure that rigorous know-how is maintained at the various sales outlets. You will be responsible for implementing and monitoring processes with the 9 sidekicks (multi-skilled employees) and 4 duties (multi-skilled managers).

Create exceptional guest experiences: Roll up your sleeves and work alongside the team to ensure every guest leaves with a story to tell. You'll embody Zoku's values, setting the tone for our community-driven culture and inspiring others to do the same.

Operational excellence: Lead, manage, and mentor your team to nurture an environment where everyone performs at their best at the bar, the restaurant or the reception. You’re not just a leader—you’re a doer, stepping in wherever needed to keep operations running smoothly. Your clear communication with all departments ensures high standards and maximum efficiency.

Stay organized and on top of it all: From PMS and POS systems to supplier management and SOPs, you’ve got it covered. You keep everything running efficiently.