Rooms Division Manager

Are you someone who enjoys being in the middle of the action, but also likes bringing structure behind the scenes? Do you get energy from leading teams, improving operations, and making sure guests have an amazing stay from arrival to departure? Then keep reading!

Zoku is not your typical hotel: we offer a relaxed place to stay, work, and meet new people, while helping guests feel connected to the local scene. Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards.

TELL ME MORE

As our Rooms Division Manager, you are part of the Management Team and report directly to the General Manager. You are responsible for the daily hotel operations and for ensuring every guest experiences Zoku at its best from check-in to check-out.

You lead our Sidekick and Housekeeping teams and work closely together with Reservations and Maintenance. Together with the F&B Manager, you make sure all operational departments are aligned and working smoothly together. You play a key role in improving processes, implementing new procedures, supporting larger projects, and maintaining our brand standards.

You’ll work closely with our Duty Managers (shift leaders) and Sidekicks (receptionists, bartenders, and servers), who support the daily operation across departments. Sidekicks are not specialized in only Rooms, but work across all three departments

In this role, your success is reflected in smooth daily operations, strong guest review scores, high cleanliness and brand standards, and a motivated, well-performing team.

WHAT WILL YOU DO?
No day looks the same as a Rooms Division Manager… but here’s a glimpse of what you can expect:

Lead and develop the team: You recruit, train, coach and manage our Duty Managers, Sidekicks and Housekeeping team. You organize regular check-ins, team meetings and goal setting, and continuously work on improving service standards, quality and team development.

Keep operations running smoothly: You are regularly present in the operation, support the team during busy moments and make sure every guest receives a true Zoku experience. Behind the scenes, you ensure that systems, administration, planning, SOPs, orders, payments and internal communication are all well organized and up to date.

Balance operations and structure: You divide your time between working on the floor and managing operational projects and administration. You keep an overview of the hotel operations and continuously look for ways to improve efficiency, structure and collaboration between departments.

Always BETA: You identify opportunities to improve financial results, operational performance and guest review scores. You perform quality checks within the departments under your responsibility and work on improvements together with the General Manager.

Guardian of our values & standards: You represent Zoku’s brand and culture, keep the team informed and engaged, and help create a positive, energetic and supportive work environment where people enjoy coming to work.

WHAT’S IN IT FOR YOU?

• A market conform salary starting from €3300 gross per month (full-time) based on your experience and know-how.

• A personal budget unlocked after 1 year at Zoku to spend on extra days off, Learning & development, extra cash or discounted vouchers.

• A free night stay for you and your +1 in your first 3 months at Zoku Amsterdam, including dinner & breakfast to experience Zoku as a true guest.

• An extra free night stay for every birthday at any Zoku location for you and your +1 including a delicious breakfast.  

• The best staff meals, enjoyed in our living kitchen overlooking the city. 

• Cool other benefits like an after-work drinks, access to all community events, an Urban Sports Club account, various discounts like 40% discount on F&B for you and 4 friends, plus Employee and Friends & Family rates in all Zoku Locations.  

• Several organized volunteering opportunities every year.

• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with.

• Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.  

• A position at one of the 25 coolest hotels in the world, that feels like a second home and is  purpose-driven.

• Get a personal Swapfiets or a travel allowance for your 1 KM+ work commute. Make your daily grind easier! 

WE LOVE PEOPLE WHO

• Naturally take ownership and feel responsible for the whole operation running smoothly.

• Enjoy leading teams, coaching people, and helping others grow.

• Stay calm under pressure and know how to prioritize during busy moments.

• Have an eye for detail and understand the importance of cleanliness, structure, and brand standards.

• Like improving processes and making things more efficient and organized.

• Have experience in an international work environment and understand different cultures and guests.

• Know what great guest service looks like and how to motivate a team to deliver it every day.

A FEW MUST HAVES

• You have a minimum of 2 years relevant working experience in a leading role in Rooms division or Front office/ Guest relations.

• You’ve worked with PMS and POS software.

• You speak fluent English, especially Dutch and other languages are a plus!

• You are an EU-resident or have a valid Dutch working permit.

• You are fully flexible, as there won't be fixed working days/hours.

• You're available full time.

WHAT WE ARE PROUD OF

We’re also proudly B Corp certified at all four of our locations (Amsterdam, Copenhagen, Paris and Vienna), which means we hold ourselves to high standards when it comes to social and environmental impact,

transparency and accountability.

At Zoku, you’ll join an international team of driven, proactive and fun-loving people who all share one thing: a passion for connecting people across the globe.