Duty Manager

Are you a jack (or jane) of all trades who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading!

Zoku provides a home for business travelers who want to live in a city for between a few days and a few months. We’re a new type of business hotel offering a relaxed place to live, co-work and socialize – while wiring residents into the local scene. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

TELL ME MORE

As a Duty Manager in Zoku Copenhagen you act as the spider in the web, ensuring Zoku’s operations are run smoothly. You'll coach, train and set the team of Sidekicks (the operational team) up for success.  

The job as Duty Manager is very versatile and fast-paced. You'll support the operational team when and where needed, empowering them to be at their best to provide excellent service and a true Zoku-like experience, all whilst keeping the service standards high . You will report to our Lead Duty Manager and work amongst a team of two other enthusiastic, highly motivated Duty Managers and one Duty Manager Intern where each individual has their own specialty and passion.

While you’ll be overseeing all departments during your shift (yepp, that’s right!), your heart will be in the Living Kitchen. We’re seeking someone who strives to be an F&B expert—someone who thrives on elevating our food and beverage experience by leading projects that drive service excellence in the team and bring consistency and connection with every plate or drink we serve. If you're excited about taking our culinary offerings to new heights, you might be our perfect match!

WHAT WILL YOU DO?
No day looks the same as a Duty Manager… but here’s a glimpse of what you can expect:

Be a smooth operator: You are very hands-on and actively support the Sidekicks on the floor to ensure that every resident receives the quintessential Zoku experience. From crafting a killer cappuccino to jumping into the hustle and bustle of the restaurant or being the contact person for (bigger) resident complaints or administrating reviews, requests and work schedules - you're ready for anything and everything!

Trouble shooter: You act as the trouble-shooter in case of issues that arise during your shift, coordinate maintenance tasks and help in case no one is available. You'll also be responsible for the proper handling of safety and security procedures.

Sidekick Coach: You'll coach, guide and train the Sidekicks and make sure they are competent, healthy and happy on shift. You'll ensure that Zoku’s values are lived by on the working floor and ensure excellent service, all while having fun and taking good care of your team.

Operational Jack/Jane of all trades: As part of the Duty Manager team, you'll be responsible for all Rooms Division and F&B matters. As our main contact person with our outsourced housekeeping party, you'll enjoy structuring all rooms-related procedures, managing restaurants reservations and checking the payment handling.

WHAT MAKES THE JOB UNIQUE?

• You be all-around leader. You'll improve your skills in the F&B and Rooms department. No day will look the same! 

• You can bring your knowledge into practice. With an "Always Beta" mentality, you'll help to improve processes at Zoku. 

• You'll get a second family. Become part of our Zoku community of fellow colleagues, residents and visitors. 

• You'll be part for a future-oriented hospitality concept. We’re not like your average hotel (feel free to stop by at Zoku to see for yourself!)

• You'll make a difference. As an important part of our team, you'll get plenty of responsibility and your ideas will be valued. 

WHAT’S IN IT FOR YOU?

• A market conform salary package including pension and health insurance.

• Cool benefits like a free after-work drink, various discounts and friends & family rates at all Zoku locations.

• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow from. 

• A cool comfy uniform – no more looking like a log!

• The best free staff meals, enjoyed in our social spaces overlooking the city. 

• Exciting training opportunities, leadership programme and fun events throughout the year to celebrate achievements and milestones.

• An job at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.

WE LOVE PEOPLE WHO

• Bring good vibes to the work floor, are genuinely friendly, approachable, and empathetic.

• Are social butterflies who love to connect with others and get inspired by new people.

• Have an entrepreneurial spirit and like to discover new things.

• Are multi-tasking pros, handling multiple tasks, projects, and responsibilities all whilst keeping a cool head and a warm heart.

• Have an international background.
  

A FEW MUST HAVES

• You have a min. of 2 years experience in a similar position.

• You have experience in working in an operational hotel or restaurant environment.

• You've led a team and been responsible for the operations including task division and making schedules.

• You’ve worked with PMS and POS software.

• You are fluent in English, other languages are a plus.

• You are an EU resident or have a valid working permit for Denmark.

• You are available full-time from 1st of February or March 2025 and flexible as shifts are both in the morning, evening and weekends.