Reservations & Communication Supervisor

Are you a detail-oriented professional with a passion for hospitality and communication? Then keep reading!

Zoku provides a home for business travelers who want to live in a city for between a few days and a few months. We’re a new type of business hotel offering a relaxed place to live, co-work and socialize – while wiring residents into the local scene. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

TELL ME MORE

As a Reservations & Communications Supervisor, you will play a pivotal role in supporting the Reservations Manager and ensuring the smooth operation of our department. Your main responsibilities will include leading and motivating the reservations team, maintaining effective communication with our four international properties, and delivering an exceptional guest experience.

You will serve as the first point of contact for our residents and work from our Support Office in Amsterdam, reporting directly to the Reservations Manager.

WHAT WILL YOU DO?
No day looks the same as a Reservations & Communications Supervisor… but here’s a glimpse of what you can expect:

Guest Communication Guru: Be the superhero of guest communication, handling phone, email, and chat interactions like a pro.

Reservation Whiz: Show off your expertise in reservation procedures while maintaining our awesome brand standards.

Reservation Tracking: Keep a sharp eye on daily reservations, making sure everything runs smoothly and efficiently.

Team Captain: Alongside the Reservations Manager, lead and inspire the Reservations Team, managing schedules, tasks, and training like a true champion.

WHAT’S IN IT FOR YOU?

• A competitive salary between €2.800 – €3.000 gross per month (based on full-time and experience). 

• Cool benefits like a free after-work drink, various discounts and friends & family rates at all Zoku locations.

• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with. 

• Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.

• A full-time position at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.

WE LOVE PEOPLE WHO

• Have exceptional multitasking abilities and excellent communication skills.

• Have a commercial mindset with a customer-centric approach.

• Have the ability to thrive in a fast-paced environment, handle changing priorities, and remain flexible.

• Have a proactive mindset to identify and address challenges, finding creative solutions to ensure guest satisfaction.

• Have strong organizational skills to prioritize tasks, meet deadlines, and manage multiple responsibilities effectively.

• Have the ability to empathize with guests and colleagues, handling situations with professionalism and empathy.

A FEW MUST HAVES

• Minimum of 2 years of experience in a reservations department or similar role.

• Proficiency in using PMS, GDS, OTA's, and other reservations systems.

• Fluent in English; additional languages such as German, French, Danish, or Dutch are a plus.

• Demonstrated leadership experience.

• You love to work, as we’ll need you full-time.

• You are an EU resident or have a working and living permit valid in the Netherlands.