Duty Manager

Are you a someone who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading!

Zoku is a home for business travelers who want to live in a city for anywhere from a few days to a few months. We’re not your typical business hotel: we offer a relaxed place to stay, work and meet new people, while helping residents feel connected to the local scene. Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards.

We’re also proudly B Corp certified at all four of our locations (Amsterdam, Copenhagen, Paris and Vienna), which means we hold ourselves to high standards when it comes to social and environmental impact, transparency and accountability. At Zoku, you’ll join an international team of driven, proactive and fun-loving people who all share one thing: a passion for connecting people across the globe.

TELL ME MORE

As a Duty Manager in Zoku Amsterdam you act as the spider in the web, ensuring Zoku’s operations are run smoothly. You'll coach, train and set the team of Sidekicks (the operational team) up for success, with a focus in 3 different departments (Reception, Bar and F&B).

The job as Duty Manager is very versatile and fast-paced. You'll support the operational team when and where needed, empowering them to be at their best to provide excellent service and a true Zoku-like experience, all whilst keeping the service standards high . You will report to our Lead Duty Manager and work amongst a team of 2 other enthusiastic, highly motivated Duty Managers and one Duty Manager Intern where each individual has their own specialty and passion.

While you’ll be overseeing all departments during your shift (yep, that’s right!). We’re looking for someone who strives to be an F&B expert—someone who thrives on elevating the food and beverage experience by leading projects that boost service excellence, ensuring consistency and creating real connection with every plate or drink we serve. You’ll also take charge of ordering and stocking up inventory, making sure everything behind the scenes runs just as smoothly as the service on the floor. If you’re excited about taking our culinary offerings to new heights, you might be our perfect match!

But your passion doesn’t stop there—you’re equally enthusiastic about the rooms side of operations. At Reception, you’ll handle check-ins and check-outs with ease, making residents and guests feel instantly at home. You’ll create personal connections, share insider tips about the city, and deliver top-notch service at every interaction.

You’ll also take ownership of room-related tasks, from monitoring housekeeping standards and guest satisfaction to handling requests and ensuring everything runs smoothly behind the scenes. Whether it’s coordinating with housekeeping, resolving an in-room issue, or simply making sure a guest’s stay feels effortless, you’ll be the go-to person who makes it happen.

WHAT WILL YOU DO?
No day looks the same as a Duty Manager… but here’s a glimpse of what you can expect:

Be a smooth operator: You are very hands-on and actively support the Sidekicks on the floor to ensure that every resident receives the quintessential Zoku experience. From crafting a killer cappuccino to jumping into the hustle and bustle of the restaurant or being the contact person for (bigger) resident complaints or administrating reviews, requests and work schedules - you're ready for anything and everything!

Trouble shooter: You act as the trouble-shooter in case of issues that arise during your shift, coordinate maintenance tasks and help in case no one is available. You'll also be responsible for the proper handling of safety and security procedures.

Sidekick Coach: You'll coach, guide and train the Sidekicks and make sure they are competent, healthy and happy on shift. You'll ensure that Zoku’s values are lived by on the working floor and ensure excellent service, all while having fun and taking good care of your team.

F&B Connoisseur & Operational Jack/Jane of all trades: As part of the Duty Manager team, you'll be responsible for all Rooms Division and F&B matters. As our main contact person with our outsourced housekeeping party, you'll enjoy structuring all rooms-related procedures, managing restaurants reservations and checking the payment handling.

WHEN YOU'LL BE ON

You’ll work independently across different departments, with both morning and afternoon/evening shifts. Your responsibilities and hours may vary, and your flexibility will shine!

• Morning Shift (AM Shift): 07:00 to 15:30

• Afternoon/Evening Shift (PM Shift): 15:00 to 23:30

WHAT MAKES THE JOB UNIQUE?

• You be all-around leader. You'll improve your skills in the F&B and Rooms department. No day will look the same! 

• You can bring your knowledge into practice. With an "Always Beta" mentality, you'll help to improve processes at Zoku. 

• You'll get a second family. Become part of our Zoku community of fellow colleagues, residents and visitors. 

• You'll be part for a future-oriented hospitality concept. We’re not like your average hotel (feel free to stop by at Zoku to see for yourself!)

• You'll make a difference. As an important part of our team, you'll get plenty of responsibility and your ideas will be valued. 
  

WHAT’S IN IT FOR YOU?

• A market conform salary package in accordance with experience and know-how (Starting from 2.800 gross per month based on full-time and experience).

• A personal budget unlocked after 1 year at Zoku to spend on extra days off, Learning & development, extra cash or discounted vouchers.

• Cool benefits like a free after-work drink, a Urban Sports Club account, various discounts and friends & family rates at all  Zoku locations.

• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with. 

• Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.

• A job at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.

• Get a personal Swapfiets or a travel allowance for your 1 KM+ work commute. Making your daily grind easier!

• The best staff meals, enjoyed in our rooftop Social Spaces overlooking the city.

WE LOVE PEOPLE WHO

• Bring good vibes to the work floor, are genuinely friendly, approachable, and empathetic.

• Are social butterflies who love to connect with others and get inspired by new people.

• Have an entrepreneurial spirit and like to discover new things.

• Are multi-tasking pros, handling multiple tasks, projects, and responsibilities all whilst keeping a cool head and a warm heart.

• Have an international background.
  

A FEW MUST HAVES

• You have a hospitality background and a minimum of 2 year experience in a similar position.

• You have experience in working in an operational hotel or restaurant environment.

• You've led a team and been responsible for the operations including task division and making schedules.

• You’ve worked with PMS and POS software.

• You have strong English communication skills (Dutch and/or additional languages are a plus).

• You are an EU resident or have a valid working and residence permit for The Netherlands.

• You love to work, as we need you full-time (40 hours), fully flexible, as there are no fixed working days / hours.

• You are available full-time from November 2025.