F&B Manager

Are you a hands-on leader who loves hospitality, people, and fast-paced operations? Do you enjoy coaching teams, improving operations, and creating amazing guest experiences? Then keep reading!

Zoku is not your typical hotel: we offer a relaxed place to stay, work, and meet new people, while helping guests feel connected to the local scene. Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards.   

TELL ME MORE

As our F&B Manager, you are part of the Management Team and report directly to the General Manager. You are responsible for the smooth running of our F&B and Meeting & Events operations and for delivering a true Zoku guest experience. 

Together with the Rooms Manager and Head Chef, you make sure all departments are aligned, and operations run smoothly across the board.

You will lead our Sidekick and Meeting & Events teams, which definitely don’t operate like those in a typical hotel. Think less traditional restaurant and more Living Kitchen, Kindred Spirits Bar, corporate events, co-working lunches, and creative events. All combined in one dynamic environment. 

Don’t worry, you won’t be doing this alone. Our Duty Managers (shift leaders) and Sidekicks (receptionists, bartenders, and servers) will support you every day. Sidekicks are not specialized in only F&B, but work across all three departments. You will improve operations and help take Zoku Amsterdam to the next level.

WHAT WILL YOU DO?
No day looks the same as a F&B Manager… but here’s a glimpse of what you can expect:

Operational coach & role model: You are very much hands-on and focus on optimizing our daily F&B / M&E operations. You guide, train and manage our Sidekick and M&E team, organize regular check-ins, team meetings and goal setting, and continuously work on improving service and quality standards & structure.  

Smooth operator: You lead by example and are present on the floor. You jump in when needed, support the team and make sure every guest receives a true Zoku experience. You keep an overview of the operation and continuously look for ways to make things run smoother and more efficient. 
  
Above & Beyond:  You find creative ways & opportunities to increase our financial results, revenue streams and review scores. You introduce new initiatives and are responsible for (support on) menu changes, pricing, 

trainings etc. You collaborate with our community manager in the organization of large events.  

Keep your admin in check: Whether it's the schedules of your team, our online reservation system, PMS, POS or SOP's or online information: You stay on top of our systems, processes & communications. 

Guardian of our values: You uphold Zoku’s brand and culture, make sure the team is informed, engaged and proud to work at Zoku, and help create a positive, energetic work environment.  

WHAT’S IN IT FOR YOU?

• A market conform salary starting from €3300 gross per month (full-time) based on your experience and know-how.

• A personal budget unlocked after 1 year at Zoku to spend on extra days off, Learning & development, extra cash or discounted vouchers.

• A free night stay for you and your +1 in your first 3 months at Zoku Amsterdam, including dinner & breakfast to experience Zoku as a true guest.

• An extra free night stay for every birthday at any Zoku location for you and your +1 including a delicious breakfast.  

• The best staff meals, enjoyed in our living kitchen overlooking the city. 

• Cool other benefits like an after-work drinks, access to all community events, an Urban Sports Club account, various discounts like 40% discount on F&B for you and 4 friends, plus Employee and Friends & Family rates in all Zoku Locations.  

• Several organized volunteering opportunities every year.

• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with.

• Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.  

• A position at one of the 25 coolest hotels in the world, that feels like a second home and is  purpose-driven.

• Get a personal Swapfiets or a travel allowance for your 1 KM+ work commute. Make your daily grind easier! 

WE LOVE PEOPLE WHO  

• Bring good vibes to the work floor and are genuinely friendly, approachable, and empathetic.  

• Show strong leadership skills and know how to empower and grow their team.  

• Can juggle many tasks at once while remaining cool-headed and warm-hearted.  

• Have an entrepreneurial spirit and never settle for less than amazing.  

• Have worked in an international workplace.  

• Have proven experience in maintaining high guest service standards and team enagement.   

A FEW MUST HAVES  

• You have a minimum of 2 years working experience leading operational teams in the Food and Beverage and/or M&E department.  

• You’ve worked with PMS and POS software.  

• You speak fluent English, especially Dutch and other languages are a plus!  

• You are an EU-resident or have a valid Dutch working permit.  

• You are fully flexible, as there won't be fixed working days/hours.  

• You're available full time.  

WHAT WE ARE PROUD OF 

We’re also proudly B Corp certified at all four of our locations (Amsterdam, Copenhagen, Paris and Vienna), which means we hold ourselves to high standards when it comes to social and environmental impact,

 transparency and accountability.

At Zoku, you’ll join an international team of driven, proactive and fun-loving people who all share one thing: a passion for connecting people across the globe.