General Manager

Are you a strategic leader with a passion for hospitality, people and purpose-driven performance?

Zoku provides a home for (business) travelers who want to live in a city for between a few days and a few months. We’re a new type of hotel, offering a relaxed place to stay, live, co-work and socialize – while wiring guests into the local scene. Recognized globally for its forward-thinking concept, Zoku has received wide international acclaim, press coverage and design awards for reimagining the future of hospitality.

ABOUT ZOKU AMSTERDAM     

Opened in 2016, Zoku Amsterdam is located in the heart of the eastern Canal District. With stunning rooftop views, a buzzing social space, and a strong local community presence, it has become a creative hub for international travelers, freelancers, and locals alike. The property features 133 Lofts, flexible meeting rooms and event spaces, coworking spaces, outdoor terraces and gardens, and a lively rooftop restaurant and bar that reflect Zoku’s mission to blend work and play in a purposeful way.

YOUR ROLE IN A NUTSHELL     
                                                                                   
As our General Manager in Zoku Amsterdam, you’ll oversee all aspects of operations, team development, guest satisfaction, and financial performance. You are the local face of Zoku’s brand and purpose – building an engaged team, consistently delivering standout guest experiences, and ensuring the hotel thrives both culturally and financially. You’ll work closely with the Operations Director in Amsterdam and contribute to the strategic direction of Zoku.

WHAT YOU WILL BE DOING      
                                                                       
Lead with clarity and purpose: You lead by example, creating a high-performing team culture grounded in trust, development and collaboration. You’re a hands-on coach who empowers others, builds capability, and cultivates accountability at every level. You work closely with all departments to ensure smooth day-to-day operations and a consistent guest experience.

Drive commercial success: You take ownership of the financial health of the property. You analyze performance, optimize the P&L, and implement strategies to grow revenue while keeping costs in check. You do this together with the commercial team. You’re not afraid to make bold decisions, and you’re balancing short-term action with long-term thinking.

Optimize for impact: You ensure all operational processes run like clockwork and continuously seek out ways to work smarter. You challenge the status quo and champion innovation to improve team productivity and guest satisfaction.

Live and breath the Zoku experience: You set the tone for a guest experience that feels personal, thoughtful and memorable. You lead from the floor, engage with guests and ensure the Zoku vibe is tangible in every space. You represent our values and embed a sense of community and care in everything we do.

WHAT YOU CAN EXPECT FROM US

• A competitive salary, depending on experience.

• Bonus structure linked to your annual KPI's.

• Personal benefits package unlocked after your first year.

• Access to Zoku employee benefits, discounts and friends & family rates at all Zoku locations.

• Learning and development opportunities tailored to your growth.

• Quarterly in-person strategy sessions with other GMs across Europe.

• Full-time position (40 hours/week) in a purpose-driven, B-Corp certified, design-led company.

• A dynamic, diverse team with international colleagues and inspiring workspaces.

• Delicious team meals served daily with a view of the city.

More about our values and perks can be found here.

WHO WE ARE LOOKING FOR

YOU BRING

• Strong leadership experience in the (inter)national hotel or short-stay industry in the Netherlands.

• A track record in building high-performing teams and delivering operational excellence.

• Deep understanding of financial performance, including budgeting, forecasting and P&L.

• A commercial and entrepreneurial mindset, paired with a pragmatic, hands-on attitude.

• Familiarity with Dutch hospitality laws and a commitment to compliance.

• An authentic leadership style that motivates and unites people.

• A passion for guest experience, service innovation and continuous improvement.

• The ability to stay composed, lead with empathy, and think a few steps ahead.

MUST HAVES

• 3 to 5 years of experience as a Hotel or General Manager in a similar setting. 

• Fluency in English (spoken and written), Dutch fluency is a pre.

• EU citizenship or a valid work visa for the Netherlands.

• Full availability and flexibility in working hours; hospitality doesn’t do 9 to 5.